Question 1

What is SplitPadNG?

Accepted Answer

SplitPadNG is Nigeria's first flexible weekly rental platform. We connect verified tenants directly with verified landlords — no agents, no bulk annual payments, and full digital management of your lease.

Question 2

Which cities does SplitPadNG operate in?

Accepted Answer

We currently operate in Lagos and Abuja, with Port Harcourt and Kano launching soon. New cities are added based on landlord demand — list your property to help us expand to your city.

Question 3

Is SplitPadNG a property management company?

Accepted Answer

No. We are a technology platform that connects landlords and tenants directly. We handle payments, verification, and digital agreements — but we don't own or manage any properties.

Question 4

How do I create an account?

Accepted Answer

Click "Sign Up" and choose your role (tenant or landlord). You'll need a valid email address and phone number. Complete your profile and KYC verification to unlock full platform access.

Question 5

How do I find a room?

Accepted Answer

Browse listings on our discovery page. Filter by city, neighborhood, price range, and amenities. Each listing shows real photos, exact location on a map, and detailed amenity information.

Question 6

What does "weekly payment" mean?

Accepted Answer

Instead of paying 1–2 years upfront, you pay your rent every week. Your card is charged automatically each week on your lease cycle. You can move out on any weekly renewal date with proper notice.

Question 7

Can I view the room before booking?

Accepted Answer

Yes. You can message the landlord directly through our platform to arrange a viewing before confirming your booking. We encourage this for all first-time bookings.

Question 8

What if the room doesn't match the listing?

Accepted Answer

If the room significantly differs from the listing, raise it within 24 hours of check-in through our dispute system. We will investigate and may issue a full refund.

Question 9

How much notice do I need to give before moving out?

Accepted Answer

Give at least 7 days' notice through the app before your next weekly cycle. This ensures your weekly auto-payment stops and the landlord can prepare for the next tenant.

Question 10

How do I list my property?

Accepted Answer

Create a landlord account, complete KYC verification, then go to "Add Property" in your dashboard. Add photos, set your weekly rate, and describe your space. Our team reviews and approves listings within 24–48 hours.

Question 11

When do I get paid?

Accepted Answer

Rent is collected from the tenant weekly and settled to your registered bank account automatically. Payouts are processed within 1–3 business days after each weekly payment.

Question 12

What is the platform commission?

Accepted Answer

We charge a 5% platform fee on each weekly rent payment. This covers payment processing, platform maintenance, fraud protection, and customer support. There are no listing fees or monthly charges.

Question 13

What happens if a tenant damages my property?

Accepted Answer

We collect a card authorization (security deposit) from tenants at booking. If you have a damage claim, file it through the platform within 13 days of checkout. Our admin team reviews all claims.

Question 14

Can I list multiple properties?

Accepted Answer

Yes. Your landlord dashboard lets you manage unlimited properties, each with their own booking calendar, tenant management, and payment tracking.

Question 15

What payment methods are accepted?

Accepted Answer

We accept all major debit and credit cards (Visa, Mastercard, Verve) via our secure Paystack integration. No cash, no bank transfer — all payments are digital and traceable.

Question 16

Is my card information safe?

Accepted Answer

Yes. Your card details are processed by Paystack, a PCI-DSS compliant payment processor. We never store your full card number. Only a tokenized authorization code is kept for recurring weekly charges.

Question 17

What is the service fee?

Accepted Answer

A small platform service fee is included in your rent breakdown before you confirm a booking. There are no hidden fees — the amount you see is the amount you pay.

Question 18

Can I get a refund?

Accepted Answer

If you pay for a booking and are unable to check in (e.g. landlord no-show or property misrepresentation), you can request a refund directly through the platform. Approved refunds are returned to your original payment method within 3–5 business days.

Question 19

How are landlords verified?

Accepted Answer

All landlords must complete our KYC process — valid government ID, phone verification, and property ownership confirmation. Verified landlords receive a trust badge on their profile.

Question 20

How are tenants verified?

Accepted Answer

Tenants complete a KYC process including government ID and phone verification. Landlords can view a tenant's verification status before approving a booking.

Question 21

What happens if I have a dispute with my landlord/tenant?

Accepted Answer

Use the dispute system in your dashboard to raise a formal complaint. Our team mediates between both parties and can escalate to admin arbitration if needed.

Question 22

Is my personal data protected?

Accepted Answer

Yes. We comply with Nigerian data protection regulations (NDPR). Your personal data is encrypted, never sold to third parties, and you can request deletion of your data at any time. See our Privacy Policy for full details.

Frequently Asked Questions

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